Proactive Connections with Customers

Every business has been challenged in some way by the current pandemic. It is more important than ever to build and maintain strong connections with your customers. How do you begin the proactive steps in building better customer experience and relationships amidst the age of COVID-19? Take a look at these four tips to help maintain the strong bond you have with your customers that will continue beyond the pandemic. 


It is essential to connect with your audience during this time. Stick to the golden rule: treat your customers as you would like to be treated. Now is the time to dedicate to research on your target demographic. What are some of the trends that you see? What are their interests and things that they like? Once you can answer these questions and analyze all data collected, it’s time to implement your strategies. Build a conversation with them digitally since you are unable to form those in-person connections. Get started through email, social media, or any other ways that seem to connect you with your customers. Meet them where they are and your connections will only become more secure. 

Be Transparent 

Establishing trust is vital from the beginning. However, making sure that your customer knows that you are an ethical company that they can rely on is important. Their loyalty will remain and they will become confident in their business with you. Keeping them informed with how you are going about business and how you are committed to giving them the best experience will stand the test of these times.

Have Empathy 

Having emotional intelligence is crucial when connecting with your customers and can help your company maintain an excellent reputation and relationship among those invested in your business. Clients want to hear from you and see that you are following through with what you have promised them. It is important to know that you are right alongside them during this crisis and that they are not alone. 

Keep it in Check 

We have already seen a shift in customer behaviors and trends. In many industries, customers are not spending as much as they once did. People are spending copious amounts of time at home now and it should be one of your top priorities to make sure your consumer’s digital experience is up to par. Take this time to table any major sales push and instead update your website and make sure it is fully functioning. Keep your customers engaged with your website by enhancing their digital experience. 

Remember that COVID-19 does not have a firm end date and that this crisis will leave a lasting impact beyond the lockdown lifts, including unemployment and low consumer demand. However, there is still time to take the initiative in maintaining the connections your company has already built. Continue to be proactive. It will benefit your company in the long run. The key is to change your mindset and view your customers as the community that you would like to support and help support you as well. 

If you would like help to take the proactive steps in maintaining your customer connections, get in touch with us today at or give us a call at (334)790-9785 for a Brand New Idea.

Posted: May 02, 2020