Facebook has adopted the chatbot technology to help businesses reach followers when they aren’t around. This allows them to send... View Article
A Social Media Content Calendar is a detailed calendar that lays out your social media posts, marks important days to... View Article
Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only... View Article
There are always going to be memorable elements about your business that your customers are going to experience. Inviting them... View Article
The customer voice can be defined as the in-depth process of capturing customer’s expectations, preferences and aversions to a business/brand... View Article
Our culture has moved into an opinion sharing economy that thrives off of the hearsay of direct consumer experiences with... View Article
We take advantage of the opportunities that come with asking for customer feedback via our Customer Voice tool. We know... View Article
Today, the online reputation of your business is defined by your customers. Reviews, accurate business information, and social media activity... View Article
Your customers’ voice is more powerful than you think and it can either make or break your brand’s image. Today,... View Article
While there are a relatively small number of major rating and review websites, they have large audiences and their reviews... View Article